Delete your True Ronin Games data

This page explains how to delete data held for any game published by True Ronin Games Ltd, including games we no longer sell, such as Hex League. You do not need the game installed to make a request.

Delete cloud data in the game

In games that offer cloud backup, open Settings → Privacy → Delete Cloud Data & Account and confirm. You need to be online. This deletes the game’s cloud save and the anonymous account linked to it. If deletion fails, the game says so and you can try again or email us.

• Stopping cloud sync does not delete the cloud copy. Use Delete Cloud Data & Account.
• Progress on your device is kept. To remove it, uninstall the game or clear its data in your device settings.

Request deletion by email

Email support@trueroningames.com with the subject “Data deletion – [game name]” and tell us:

1. which game and which platform (Google Play, Amazon, Apple);
2. what you want deleted (cloud save and account, emails you sent us, or everything we hold);
3. your player ID if you have one (shown in the game’s Settings → Privacy → Contact / Data Request, which can prepare the email for you).

Cloud accounts are anonymous, so without a player ID we may not be able to find your data. If we cannot identify it, we will tell you. Never send us passwords or card details.

What happens next

• We confirm we have received your request and reply within one month (45 days for requests under US state law).
• We delete the cloud save and anonymous account, and emails or other data we hold about you.
• What we keep: records of purchases that UK law requires us to keep for accounting (6 years), and a note that we handled your request.
• What we cannot delete: payment and account records held by Google Play, the Amazon Appstore or the Apple App Store; contact the store directly. Data collected by ad networks in games with ads is controlled by those networks; you can reset your device’s advertising ID and see the links in our privacy policy.

More detail: Privacy Policy